Support
Frequently Asked Questions
Everything you need to know before ordering. Can't find your answer? Contact us and we'll get back to you within 1 business day.
What is PairPops?
PairPops is a custom physical matching-disc game — a Dobble / Spot It!-style game where every two discs share exactly one matching image, and those images are your photos. You upload photos of your team, wedding guests, or event attendees; we print the game and ship it to you.
How does the game work?
Players simultaneously flip two discs and race to call out the single image the two discs share. Every pair of discs always has exactly one match — never zero, never two. No reading required, no facilitator needed. It works for 2–8+ players and explains itself in about 10 seconds.
How many photos do I need?
You'll need 57 photos to create a custom PairPops game. These can be team members, wedding guests, family members, company logos, inside jokes, products, pets, memories, or a mix of anything meaningful to your group.
How long does production take?
Custom games are produced in approximately 5–7 business days from the date you approve your digital proof. Production does not begin until you sign off on the proof. If you have a specific event date, mention it when you request your mockup and we will confirm availability upfront.
Do you ship internationally?
Yes — we ship worldwide. Shipping method, estimated delivery time, and cost are confirmed before production begins. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. See our Shipping Policy for full details.
Can I use company logos or branding?
Yes. Your logo can appear on individual disc faces and on the tin lid. Corporate orders typically use a branded tin with the company logo on the lid and team headshots on the discs. You can also match the tin colour to your brand palette.
Can I create a wedding version?
Yes. Wedding games are one of our most popular orders. Upload your engagement photos, wedding party portraits, or family photos — and optionally add a couple photo or monogram to the tin lid. The game works perfectly as a reception icebreaker or rehearsal dinner activity.
What file types do you accept?
We accept JPG, PNG, and WebP files. Photos should be clear, well-lit, and show the subject's face or image at a reasonable size. We will flag any photos that need replacement before we send your proof.
Can I order in bulk?
Yes. We handle orders of all sizes — from small team sets to large corporate events. Contact us at hello@pairpops.com or use the Get a Free Mockup form to describe your order size and event, and we will confirm pricing and availability.
How do I get a free mockup?
Fill out the form at pairpops.com/get-a-free-mockup. Share a few details about your event and upload some sample photos. We will send a digital preview showing exactly what your game will look like — before production starts and before you pay anything. Response within 1 business day.
Ready to see your game?
Start with a free mockup — no payment, no commitment. We'll show you exactly what your custom PairPops game will look like before anything prints.
Get a Free Mockup